FAQ

Frequently Asked Questions

Yes, infants or children ranging from 0 to 2 years old are allowed to board and sail our vessels free of charge. Children from 3 to 11 years old are given fifty percent (50%) discount on the regular fare.

a) A Senior Citizen or his/her representative shall present a valid Senior Citizen Identification Card issued by the Office of the Senior Citizen Affairs of the city or municipality where he/she resides. In the absence of the Senior Citizen ID, any other valid identification card or document, such as Passport, Postal ID, SSS or GSIS ID, or Driver’s License, can be presented provided it proves that the passenger is at least sixty (60) years old on the sailing date.
b) A Student shall present a valid Identification Card issued by the school in which he/she is enrolled, duly signed by the school registrar or principal and validated for the current school year, term or semester. In the absence of such ID, a verifiable study load may be presented.

Yes, we have a Ship-nurse who can be called upon to assist Senior Citizens during the voyage.

A pregnant passenger shall secure and present a medical certificate clearly and specifically stating therein that she is fit to travel by boat on the sailing date.

A sick passenger or one with serious medical condition/s shall secure and present a medical certificate stating therein that he/she is fit to travel by boat on the sailing date. Passengers who are suffering from contagious or other deadly disease/s shall not be accepted onboard, unless they are constantly accompanied by a competent person, i.e. doctor or nurse, who shall be primarily liable for their personal safety and care during the voyage. Passengers with medical issues or conditions and/or physical ailments shall bring with them sufficient medication and adequate life-saving devices (such as oxygen tanks) that they may need during the duration of the travel. The Management reserves the right to refuse boarding to a passenger who it deems poses a serious threat to the health, safety or security of the passengers and/or crew.

You may purchase your ticket as early as two (2) weeks in advance of your intended sailing date. You may proceed to any of our offices and authorized outlets.

Ticket refunds can be processed in any of our offices. Requests for refund or re-validation of ticket are subject to surcharges. Please make sure that you can present and surrender the original copy of your passenger ticket.
The Company shall not be responsible for lost passenger tickets. It will not be refunded, and neither will the Company issue another ticket. So do not misplace or lose your passenger ticket.

Tickets may be upgraded at any of our offices and authorized outlets. Present the original copy of the passenger ticket and pay the price difference between your current accommodation and your desired/upgraded accommodation.

Refund or rebooking of tickets should be made within sixty (60) days from the date of purchase of the passenger ticket. Beyond this period, the Company will no longer approve requests for refund or rebooking.

The ticket itself already serves as the official receipt.

All of its vessels are docked at Pier 1 (except for Cebu-Cagayan-Cebu @ pier 4 ), Cebu City. It is near Fort San Pedro Plaza.

You must be onboard a specific vessel at least two (2) hours before the departure time.

No, the Company does not accommodate chance passengers unless allowed by the Philippine Coast Guard under special circumstances.

No. However, our vessels have canteens where you can purchase food and other consumables.

Yes, of course. However, it is necessary that you must first secure a permit for that purpose from the Bureau of Quarantine. In addition, you must have a cage where you must place the puppy during the voyage.

We only provide free passenger ticket to the driver of the vehicle if the amount reflected on the Bill of Lading is at least Php15,000.00.

Go to our Office and surrender your old Frequent Travellers Club Card. Submit one (1) 1×1 I.D. picture with white background and pay Php800.00 renewal fee.

You need to submit the following:
      a) Letter of Intent addressed to Ms. Chanel Y. Cokaliong, VP for Finance and Administration
      b) Business Permit / Mayor’s Permit
      c) Good Internet Connection
      d) Sketch/ location
      e) Picture of the store
For Provincial Agency
      a) Business Permit / Mayor’s Permit
      b) DTI Permit
      c) Sketch/ Location of outlet
      d) Picture of the outlet
      e) Two valid I.Ds. of applicant
      f) Letter of Intent addressed to the owner of the agency
You may send the documents for evaluation to the Cokaliong Tower, Don Serging Osmeña Ave. North Reclamation Area, Cebu City.


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